Information We Collect From You
Our websites’ servers collect and retain technical information regarding visits to our website such as the IP address assigned to the computer visiting the site, the type of browser used by a visitor and the operating system running the user’s connections to the service. This data is not linked to you. It is used in the aggregate to analyze the ways in which our site is used, and how we can improve the user experience. NO information is distributed in any manner to third parties such as advertisers.
How We Use Your Information
Crestline Storage uses your personal information in the following general ways: To provide you with our self storage services, to allow for your identification and authentication onto the website, to contact you for billing and administrative functions, and for internal research and reporting purposes.
Cookies are pieces of information that your browser receives from Web sites and stores on your computer’s hard drive. Information in cookies includes preferences you select while visiting a particular Web site. For example, by storing cookies on your hard drive, you’ll return to a specific Web site with the same settings you used on a previous visit. We may require cookies in order to manage your individual account. If you have cookies turned off, you may not be able to access our credit card payment service.
Disclosure of Personal Information to Third Parties
We do not sell, rent or share your personal information with non-affiliated third parties for direct marketing purposes or otherwise, without your consent. We do, however, share your information with trusted third party contractors who provide services for us. These third party contractors are prohibited from using the information we provide for purposes other than performing services for us.
Third Party Sites Appearing on the Crestline Storage Site
The Crestline Storage website contains links to and advertisements for sites operated by third parties whose policies regarding the handling of personal information may differ from ours. While we endeavor to associate only with reputable sites, Crestline Storage cannot be responsible for the information handling practices of these other sites.
Protecting your information (Security Policy)
Our Security Practices
Our internal data security policies restrict access to customers’ personal information to authorized employees, agents and subcontractors with a “need to know.” These persons may use our customers’ personal information for Crestline Storage business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers’ personal information. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.
We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. For example, for the security of your online visit to crestlinestorage.com, we may make use of secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Personal information is maintained within a secure environment. We may also use encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Crestline Storage cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
In the event of a breach of the confidentiality or security of your personal information, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our web site or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.
Deposits, Refunds and Pro-rated Rent
Deposits, Refunds, and Pro-Rated Rent policies are stipulated in your Crestline Storage Rental Agreement. In general:
A lease commences on the beginning lease date and terminates on the last day of the current month. The rent for this rental period is prorated. After the initial rental period, the lease will be automatically renewed for one (1) month rental periods.
No refunds are made following move-in.
If the monthly rent is not paid on or before the 10th day of each month that the lease is in effect, you will be considered to be in default.
The administration fee at the beginning of the new rental period for the storage unit includes the lock.
Late payment charges, lien charges, cut lock fees and other special fees are in accordance with your specific rental agreement.
If you have additional questions you may contact us by phone at 913.828.3943 or by E-mail at firstname.lastname@example.org.
This policy is effective as of November 17, 2016. As we update and expand our services, we may make changes to this policy. If the changes result in materially less protection for your personal information than that provided in this policy, we will make reasonable efforts to contact you and obtain your consent to the changes before using information that we have previously collected.